In this page we will provide information about the way we use and process personal data in order to provide services to you.
EU General Data Protection Regulation (GDPR) 2018
We aim to comply with the Act in all dealings with information given.
Communicating with you:
When you access our services as a customer we may need to send you letters, emails or text messages or telephone you to provide services to you and/or verify or confirm details of the services requested. You are not able to opt out from these notices unless you cease to be a registered customer with us.
As a registered customer we may also send you mail, email or text message communications from time to time regarding any technical or administrative content important to services & support that we consider essential. These will not be marketing messages.
With your permission we may also use the information supplied to us to send supporting content by email, text message or post. With your permission we may send you information and marketing messages by mail and email about related services which may be of interest to you.
Customer information is stored on our website and database which is hosted on secure server space to maximise data security. We keep it up to date with the latest system fixes. All access is restricted and logged.
Exercising your right to be forgotten:
If at any time you wish to remove consent for us to store your data then please contact us in writing with your request. We will ensure that all your customer data is removed and will endeavour to fulfil your request within 30 days.
You can do this by emailing firstname.lastname@example.org
We hate unsolicited mail too and will never share, sell, rent or otherwise disclose your personal data to any third party, without your consent, except in the following circumstances :
We will disclose your personal data to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to either: (1) comply with the law or with legal process; (2) protect and defend our rights and property or that of our users; (3) prevent fraud; (4) protect against abuse, misuse or unauthorised use of our services; or (5) protect the personal safety or property of our customers or the public (eg. if you provide false or deceptive information about yourself or attempt to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions).
Computer cookies are text files downloaded onto your computer by websites you visit on the internet. Cookies are commonly used to collect and store information about users, providing meaningful information back to the website visited. Our website uses a variety of cookies that collect non identifying information about our website users for these analytical purposes.
We consider that the protection of the customer data we process is an important responsibility and aim to comply with the terms of GDPR. We implement data security safeguards based upon generally accepted industry standards to protect data from unauthorised access, use, disclosure, alteration, or loss.
We do however ask users to be aware that no data security techniques are 100% effective and where information is transmitted over the internet, there is always some element of risk involved in sending personal data. We cannot and do not therefore guarantee the security of customer data.